Refund Policy

1. The Free Trial

LoomaScale starts every new account with a free trial: $0, no card required, unlimited ad accounts for 14 days from the account's first request. Nothing is charged for it, so nothing about it is refundable. This policy covers the paid plans — Starter, Business and Portfolio — each sold with monthly or annual billing.

2. Cancellation

You can cancel a paid plan at any time from the Plan card in your dashboard. Cancelling stops the next renewal; it does not end the period you are in. You keep your plan and its full ad-account allowance until the end of the period you have paid for, after which the assistant stops answering until a plan is active again — your data and connections stay in place. Accounts created before 4 October 2026 return to their earlier free plan instead. Unused time on a monthly plan is not refunded; annual plans are covered by section 5.

3. 14-Day Money-Back Guarantee

We refund your first paid subscription payment in full if you ask within 14 days of that payment and you have used no more than 20% of the plan's included ad accounts for the billing month when you ask. The guarantee exists so you can try the Service, not so a month of work can be taken and then charged back. The thresholds are:

• Starter — full refund when none of the 2 included ad accounts has been used in the billing month
• Business — full refund at 1 of 5 included ad accounts used or fewer in a billing month
• Portfolio — full refund at 4 of 20 included ad accounts used or fewer in a billing month

Above the threshold a full refund is not available; we may refund part of the charge at our discretion, and section 4 sets out what consumers in the EU and UK are entitled to regardless. The guarantee applies to the first paid payment on an account only — not to renewals, and not to a later payment for a different plan. Your usage for the current period is shown on the Plan card in your dashboard, and it is the figure we go by.

4. Right of Withdrawal (EU and UK Consumers)

If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a distance contract within 14 days, and nothing in this policy limits it. LoomaScale is a digital service that starts as soon as your payment succeeds (see our Delivery Terms): by subscribing you expressly ask us to begin supplying it immediately and you acknowledge that you lose the right of withdrawal once the service has been fully supplied. If you withdraw after the service has begun but before it is fully supplied, we may keep an amount proportionate to what was already supplied — measured by the ad accounts your account has used against its allowance for the billing month — and refund the remainder. Consumers elsewhere receive the same 14-day window as the contractual guarantee in section 3.

5. Annual Plans After 14 Days

Annual plans are charged 12 months in advance. If you cancel an annual plan once the 14-day window has passed, we refund the unused whole calendar months left in the term, counted from the date your request reaches us. The month in progress is not refunded. Refunds of this kind are requested by email under section 11 and processed by hand: cancelling in the dashboard stops the renewal but does not by itself trigger a refund.

6. Monthly Plans After 14 Days

On a monthly plan, a payment already taken is not refundable once the 14-day window has passed. Your plan stays active for the rest of the paid month; after that the assistant stops answering until a plan is active again (accounts created before 4 October 2026 return to their earlier free plan). We do make exceptions case by case for extended service outages, duplicate charges and billing errors; those decisions are at our sole discretion.

7. Account Allowances Have No Cash Value

Every plan covers a set number of different ad accounts per billing month. An account counts the first time we retrieve its advertising data or change something in it, and only once in that month. Allowances reset on your monthly renewal date, unused accounts do not carry over, and they carry no cash value: we do not buy back an allowance you did not use, and a partly used month is not refunded pro rata. Account usage is also what decides eligibility under section 3.

8. Advertising Spend Is Not Refundable

LoomaScale is not an advertising platform and never holds your advertising budget. Google and Meta bill you directly, on payment methods you hold with them, for the money your campaigns spend. That spend sits outside this policy: we cannot refund it, credit it or recover it — including spend on campaigns the assistant created, changed or resumed on your instruction. Campaigns the assistant creates start paused, and the budgets, targeting and spend of anything you enable are yours. Raise disputes about advertising charges with Google or Meta. Our refunds are limited to the subscription fees you paid LoomaScale.

9. Changing Plans

Each plan is its own subscription. To move to a different plan, subscribe to the new one and cancel the old one: the new allowance applies as soon as its payment succeeds, and time you have already paid for is added to your paid period rather than lost. If you would rather we handle the switch, email us before you buy and we will arrange it. Should two subscriptions ever be charged for the same period on one account, tell us and we will refund the overlapping charge in full, whether or not the 14 days have passed.

10. Failed Payments, Refunds and Access

If a scheduled payment fails, our payment provider retries it over the following days. Your access continues through the period you have already paid for; if the payment is never collected the subscription ends and the account is not deleted: your data stays, and the assistant stops answering until a plan is active again (accounts created before 4 October 2026 return to their earlier free plan). When a refund is issued, the paid access it covers ends at the same time and the account returns to that same state. If you file a card chargeback instead of asking us for a refund, we may suspend the account while the dispute is open — asking us first is faster, and a request made in good faith is never held against you.

11. How to Request a Refund

Email team@loomascale.com with:

• The email address on your LoomaScale account
• The date and amount of the charge
• Your reason for requesting the refund

We reply to refund requests within 5 business days. Approved refunds are issued through Creem, our payment provider and merchant of record — the line on your statement names Creem or LoomaScale — and are returned to the payment method you used. Depending on your bank, the funds can take a further 5-10 business days to appear.

12. Contact

Questions about this policy or about a charge on your account: team@loomascale.com. LoomaScale is operated by FOP Pasika Andrii Yuriiovych, Kyiv, Ukraine.