Refund Policy

1. The Free Plan

LoomaScale has a Free plan: $0, no card required, 15 tasks per calendar month. Nothing is charged for it, so nothing about it is refundable. This policy covers the paid plans — Plus, Pro and Max — each sold with monthly or annual billing.

2. Cancellation

You can cancel a paid plan at any time from the Plan card in your dashboard. Cancelling stops the next renewal; it does not end the period you are in. You keep your plan and its full monthly task allowance until the end of the period you have paid for, after which the account returns to the Free plan — 15 tasks per calendar month, with every tool still available. Unused time on a monthly plan is not refunded; annual plans are covered by section 5.

3. 14-Day Money-Back Guarantee

We refund your first paid subscription payment in full if you ask within 14 days of that payment and you have used no more than 20% of the plan's monthly task allowance when you ask. The guarantee exists so you can try the Service, not so a month of work can be taken and then charged back. The thresholds are:

• Plus — full refund at 30 of 150 monthly tasks used or fewer
• Pro — full refund at 120 of 600 monthly tasks used or fewer
• Max — full refund at 600 of 3,000 monthly tasks used or fewer

Above the threshold a full refund is not available; we may refund part of the charge at our discretion, and section 4 sets out what consumers in the EU and UK are entitled to regardless. The guarantee applies to the first paid payment on an account only — not to renewals, and not to a later payment for a different plan. Your usage for the current month is shown on the Plan card in your dashboard, and it is the figure we go by.

4. Right of Withdrawal (EU and UK Consumers)

If you are a consumer in the European Union or the United Kingdom you have a statutory right to withdraw from a distance contract within 14 days, and nothing in this policy limits it. LoomaScale is a digital service that starts as soon as your payment succeeds (see our Delivery Terms): by subscribing you expressly ask us to begin supplying it immediately and you acknowledge that you lose the right of withdrawal once the service has been fully supplied. If you withdraw after the service has begun but before it is fully supplied, we may keep an amount proportionate to what was already supplied — measured by the tasks your account has used against its monthly allowance — and refund the remainder. Consumers elsewhere receive the same 14-day window as the contractual guarantee in section 3.

5. Annual Plans After 14 Days

Annual plans are charged 12 months in advance. If you cancel an annual plan once the 14-day window has passed, we refund the unused whole calendar months left in the term, counted from the date your request reaches us. The month in progress is not refunded. Refunds of this kind are requested by email under section 11 and processed by hand: cancelling in the dashboard stops the renewal but does not by itself trigger a refund.

6. Monthly Plans After 14 Days

On a monthly plan, a payment already taken is not refundable once the 14-day window has passed. Your plan stays active for the rest of the paid month and the account then returns to Free. We do make exceptions case by case for extended service outages, duplicate charges and billing errors; those decisions are at our sole discretion.

7. Task Allowances Have No Cash Value

Every plan includes a set number of tasks per calendar month. A task is one request you send the assistant, not one tool call it makes to answer you. Allowances reset at the start of each calendar month (UTC), unused tasks do not carry over, and they carry no cash value: we do not buy back unused tasks, and a partly used month is not refunded pro rata. Task usage is also what decides eligibility under section 3.

8. Advertising Spend Is Not Refundable

LoomaScale is not an advertising platform and never holds your advertising budget. Google and Meta bill you directly, on payment methods you hold with them, for the money your campaigns spend. That spend sits outside this policy: we cannot refund it, credit it or recover it — including spend on campaigns the assistant created, changed or resumed on your instruction. Campaigns the assistant creates start paused, and the budgets, targeting and spend of anything you enable are yours. Raise disputes about advertising charges with Google or Meta. Our refunds are limited to the subscription fees you paid LoomaScale.

9. Changing Plans

Each plan is its own subscription. To move to a different plan, subscribe to the new one and cancel the old one: the new allowance applies as soon as its payment succeeds, and time you have already paid for is added to your paid period rather than lost. If you would rather we handle the switch, email us before you buy and we will arrange it. Should two subscriptions ever be charged for the same period on one account, tell us and we will refund the overlapping charge in full, whether or not the 14 days have passed.

10. Failed Payments, Refunds and Access

If a scheduled payment fails, our payment provider retries it over the following days. Your access continues through the period you have already paid for; if the payment is never collected the subscription ends and the account returns to Free (15 tasks per calendar month) rather than being locked. When a refund is issued, the paid access it covers ends at the same time and the account returns to Free. If you file a card chargeback instead of asking us for a refund, we may suspend the account while the dispute is open — asking us first is faster, and a request made in good faith is never held against you.

11. How to Request a Refund

Email team@loomascale.com with:

• The email address on your LoomaScale account
• The date and amount of the charge
• Your reason for requesting the refund

We reply to refund requests within 5 business days. Approved refunds are issued through Creem, our payment provider and merchant of record — the line on your statement names Creem or LoomaScale — and are returned to the payment method you used. Depending on your bank, the funds can take a further 5-10 business days to appear.

12. Contact

Questions about this policy or about a charge on your account: team@loomascale.com. LoomaScale is operated by FOP Pasika Andrii Yuriiovych, Kyiv, Ukraine.