Data Deletion Instructions

1. What Data We Store

When you connect an account (Google Ads, Google Analytics, Meta Ads, Facebook, Instagram or Threads) to LoomaScale, we store the following data to provide the Service:

• The name and identifier of your connected login
• The ad accounts, Google Analytics properties, Facebook Pages, Instagram business accounts or Threads profiles available to that login, and the ones you select
• Access and refresh tokens issued by the platform (stored encrypted), used to act on your behalf

We do not store your passwords, friend lists, private messages or Google Analytics reports, or any content beyond what is needed to provide the Service.

2. Delete Your Data from the Dashboard

The fastest way to delete the data of a connected account is to disconnect it yourself:

• Log in to your LoomaScale account
• Open Dashboard → Connections
• Click "Disconnect" next to the platform you want to remove

Disconnecting immediately and permanently deletes the stored connection data and access tokens for that platform from our systems.

3. Remove LoomaScale via Facebook

You can also revoke LoomaScale's access directly from Facebook: open Facebook → Settings & Privacy → Settings → Apps and Websites, find LoomaScale, and remove it. This revokes our access to your account. To have the data we already stored deleted as well, please also disconnect in the dashboard or contact us as described below.

4. Remove LoomaScale via Google

Disconnecting in the dashboard deletes the tokens we hold, but Google keeps your grant to LoomaScale until you remove it. To revoke it, open myaccount.google.com/permissions (Google Account → Security → Third-party apps & services), select LoomaScale and delete the connection. This removes LoomaScale's access to Google Ads and Google Analytics together. To have the data we already stored deleted as well, also disconnect in the dashboard or contact us as described below.

5. Request Deletion by Email

You can request deletion of the data of a connected account, or your entire LoomaScale account and all associated data, by emailing team@loomascale.com from the email address linked to your account with the subject "Data Deletion Request". We will process your request and confirm the deletion within 30 days.

6. Questions

For more details on how we collect, use, and protect your data, please see our Privacy Policy. If you have any questions about data deletion, contact us at team@loomascale.com.