Get in Touch

Have a question, feedback, or want to learn more? We'd love to hear from you.

Email

team@loomascale.com

For general inquiries

Response Time

Within 24 hours

Monday through Friday

What to write to us about

Setup and product help

Stuck connecting Google Ads, or the assistant is not seeing your account? The setup guides answer most of it faster than we can, and they cover both ChatGPT and Claude.

Read the setup guides

Billing and refunds

Plan changes, invoices and the 14-day money-back guarantee. The refund policy sets out what qualifies, how annual plans are pro-rated, and why ad spend itself is never refundable.

Read the refund policy

Deleting your data

You can disconnect Google Ads at any time from your own Google account, which revokes our access immediately. To have the account itself removed, follow the data deletion steps.

Delete my data

Security and access

We never ask for a Google password, keep no copy of your campaigns or reports, and the assistant cannot spend past the daily cap set on your account. The privacy policy has the detail.

Read the privacy policy